Shipping policy

Last Updated: July 2026

At Casae, we are committed to delivering your furniture safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered. Please read this policy carefully before placing an order.

Shipping Coverage

Casae currently ships to customers across the United States. Shipping availability is confirmed during checkout based on the delivery address provided. If we are unable to deliver to your location, you will be notified before your order is completed.

Order Processing

After your order has been successfully placed and payment has been authorized, our fulfillment team begins preparing your order.

Order Cut-Off Time

Orders placed before 12:00 AM Eastern Time (ET) are included in that day's processing schedule.

Orders placed after the daily cut-off will begin processing on the next business day.

Processing Time

Orders are typically processed within 1 - 3 business days (Monday through Friday, excluding U.S. public holidays).

During processing, we:

  • Verify your order details
  • Confirm product availability
  • Perform quality inspections when applicable
  • Carefully prepare and package your items
  • Arrange shipment with one of our trusted shipping partners

Orders are shipped only after processing has been completed.

Delivery Time

After your order has been shipped, the estimated transit time is 5 - 8 business days.

Estimated Total Delivery Time (Processing + Transit): 8 - 11 business days

Delivery times are estimates and may vary depending on:

  • Delivery location
  • Carrier operations
  • Weather conditions
  • Seasonal shipping demand
  • Unexpected transportation delays

Business days are Monday through Friday, excluding U.S. public holidays.

Shipping Charges

Shipping charges are calculated as follows:

  • Orders under $399: Flat-rate shipping fee of $50
  • Orders for $399 or more: Free Standard Shipping

Shipping costs are displayed during checkout before payment is completed. No hidden shipping fees are added after your purchase.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing:

  • Tracking number
  • Shipping carrier information
  • Estimated delivery date (when available)

Tracking information may take up to 24 - 48 hours to become active after shipment.

Multiple Package Shipments

Some furniture items are packaged in multiple boxes to ensure safe transportation.

If your order includes multiple packages:

  • Packages may ship separately.
  • They may arrive on different days.
  • Each package may have its own tracking information.

If you receive only part of your order, please allow a few additional business days for the remaining packages to arrive before contacting our customer support team.

Delivery Requirements

Please ensure your shipping information is complete and accurate before placing your order.

Customers are responsible for providing:

  • Correct recipient name
  • Complete street address
  • Apartment or unit number (if applicable)
  • Valid phone number
  • Accurate ZIP code

Casae is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Delivery Delays

Although we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Carrier delays
  • High shipping volumes
  • Public holidays
  • Supply chain disruptions
  • Incorrect shipping information

If your shipment is delayed, our customer support team will be happy to assist you.

Lost or Damaged Shipments

If your order arrives damaged or appears to have been lost during transit, please contact us as soon as possible.

Please include:

  • Your order number
  • Photos of the damaged item or packaging (if applicable)
  • A brief description of the issue

We will investigate the matter and work with the shipping carrier to resolve it as quickly as possible.

Order Changes and Cancellations

If you need to modify or cancel your order, please contact us immediately after placing it.

Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

Please refer to our Return Policy and Refund Policy for information regarding eligible returns after delivery.

Customer Support

If you have any questions regarding shipping or delivery, please contact us.

Casae

Business Address: 19 Ryan Rd Edison
New Jersey, 08817
United States

Phone: +1 (609) 865-9139

Email: support@casaefurnish.com

Customer Support Hours

Monday - Friday: 9:00 AM - 6:00 PM (Eastern Time)

Saturday: 10:00 AM - 4:00 PM (Eastern Time)

Sunday: Closed