Refund policy

Last Updated: July 2026

At Casae, customer satisfaction is our priority. If you are eligible for a refund under our Return Policy, we will process your request fairly, promptly, and transparently.

This Refund Policy explains when refunds are available, how they are processed, and the expected timelines.

Refund Eligibility

Refunds may be issued for eligible purchases in the following situations:

  • An approved return has been received and inspected.
  • The product arrived damaged during transit.
  • You received an incorrect item.
  • The product has a verified manufacturing defect.
  • Your order was canceled before shipment.
  • A refund is otherwise approved by Casae in accordance with our policies.

Refund requests that do not meet the requirements outlined in our Return Policy may be declined.

Refund Process

Once your returned item is received, our team will inspect it to verify that it meets the return eligibility requirements.

After the inspection is completed, you will receive an email notification confirming whether your refund request has been approved or declined.

If approved, your refund will be processed to your original payment method.

Refund Timeline

After your refund has been approved:

  • Refunds are typically initiated within 2 - 5 business days.
  • Depending on your bank or payment provider, it may take an additional 5 - 10 business days for the funds to appear in your account.

The exact processing time depends on your financial institution and payment provider.

Refund Method

All approved refunds are issued to the original payment method used to complete the purchase.

For security reasons, Casae cannot issue refunds to:

  • A different credit or debit card.
  • Another bank account.
  • Cash.
  • Gift cards (unless originally used for payment).
  • Alternative payment methods not used during the original purchase.

Shipping Charges

Original shipping charges are generally non-refundable.

However, shipping costs will be refunded if:

  • The wrong product was shipped.
  • The item arrived damaged.
  • The product has a confirmed manufacturing defect.
  • The return is the result of an error made by Casae.

Return shipping costs are the responsibility of the customer unless the return is due to our error or an approved warranty issue.

Partial Refunds

In certain situations, only a partial refund may be granted.

Examples include:

  • Items returned with missing accessories or components.
  • Products showing signs of use beyond what is necessary for inspection.
  • Products returned without original packaging when packaging is required for resale.
  • Returns that do not fully comply with our Return Policy but are accepted at Casae's discretion.

If a partial refund is applicable, the amount and reason will be communicated before the refund is processed.

Non-Refundable Items

Refunds are generally not available for:

  • Final sale or clearance items.
  • Gift cards.
  • Customized or personalized products.
  • Items marked as non-returnable.
  • Products damaged due to misuse, improper assembly, negligence, or accidents.
  • Returns submitted outside the eligible return period.

Order Cancellations

Orders canceled before shipment are generally eligible for a full refund.

Once an order has entered processing or has been shipped, it may no longer be canceled. In such cases, the order must follow our Return Policy after delivery, if eligible.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us investigate your claim quickly, please provide:

  • Your order number.
  • A brief description of the issue.
  • Clear photographs of:
    • The product.
    • The shipping carton.
    • The shipping label.
    • Any visible damage.

Once your claim has been reviewed, we will work with you to provide an appropriate resolution, which may include replacement, repair, store credit, or refund, depending on the circumstances.

Chargebacks

If you experience an issue with your order, we encourage you to contact our customer support team before initiating a chargeback through your payment provider.

Most issues can be resolved quickly through our customer service process.

Unauthorized or fraudulent chargebacks may delay the resolution of your order.

Customer Support

If you have any questions regarding refunds, our customer support team is happy to assist you.

Business Name: Casae

Website: casaefurnish.com

Business Address: 19 Ryan Rd Edison
New Jersey, 08817
United States

Phone: +1 (609) 865-9139

Email: support@casaefurnish.com

Customer Support Hours

Monday-Friday: 9:00 AM - 6:00 PM (Eastern Time)

Saturday: 10:00 AM - 4:00 PM (Eastern Time)

Sunday Closed