Return Policy

Last Updated: July 2026

At Casae, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help. This Return Policy explains the conditions under which eligible products may be returned.

Please read this policy carefully before requesting a return.

Return Eligibility

Most items purchased from Casae may be returned within 30 calendar days of the delivery date, provided they meet the eligibility requirements outlined below.

To qualify for a return, the item must:

  • Be in new, unused, and resalable condition.
  • Be free from stains, odors, scratches, or signs of misuse.
  • Be returned to its original packaging whenever possible.
  • Include all original parts, hardware, manuals, and accessories.
  • Be accompanied by proof of purchase or the original order number.

Returns that do not meet these requirements may not be eligible for approval.

Non-Returnable Items

For health, safety, hygiene, and customization reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Customized or personalized products.
  • Final sale or clearance items.
  • Gift cards.
  • Products marked as non-returnable on the product page.
  • Items that have been assembled, modified, or altered after delivery.
  • Products damaged due to misuse, improper assembly, accidents, or normal wear and tears.

If you are unsure whether your item qualifies for a return, please contact our customer support team before initiating a return request.

How to Request a Return

To begin the return process, please contact our customer support team within 30 days of receiving your order.

Please provide:

  • Your full name.
  • Order number.
  • Email address used for the purchase.
  • Reason for the return.
  • Photos of the product (if damaged, defective, or incorrect).

Our team will review your request and provide return instructions if your return is approved.

Please do not return any item without prior authorization. Unauthorized returns may be refused or experience delays in processing.

Return Shipping

Unless the return is due to our error (such as receiving the wrong item, a damaged item, or a defective product), customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service and purchasing shipping insurance for higher-value items. Casae is not responsible for returns lost or damaged during transit back to us.

Damage, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

To help us resolve your claim quickly, please include:

  • Your order number.
  • A description of the issue.
  • Clear photos of:
    • The product.
    • The shipping box.
    • The shipping label.
    • Any visible damage.

After reviewing your claim, we will work with you to provide an appropriate resolution, which may include replacement, exchange, refund, or other suitable solution, depending on the circumstances.

Inspection Process

Once your returned item is received, it will be inspected by our returns team.

If the returned product meets the conditions outlined in this policy, your return will be approved, and the next steps - such as a refund or exchange - will be processed in accordance with our Refund Policy.

If the returned item does not meet the eligibility requirements, we may decline the return or return the item to you.

Exchanges

At this time, Casae does not offer direct product exchanges.

If you wish to purchase a different product, you may return your eligible item (if approved) and place a new order separately.

Refused or Undeliverable Shipments

If an order is refused upon delivery or returned due to an incorrect or incomplete shipping address provided by the customer, additional shipping charges or handling fees may apply before the order can be reshipped.

Cancellations

Orders may be canceled before they enter processing or shipment.

Once an order has been processed or shipped, it cannot be canceled and must follow this Return Policy after delivery, if eligible.

Customer Support

If you have any questions regarding returns, please contact our customer support team.

Business Name: Casae

Website: casaefurnish.com

Phone: +1 (609) 865-9139

Email: support@casaefurnish.com

Business Address: 19 Ryan Rd Edison
New Jersey, 08817
United States

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM (Eastern Time)

Saturday: 10:00 AM - 4:00 PM (Eastern Time)

Sunday: Closed