General Questions

What is Casae?

Casae is a U.S.-based online furniture retailer offering thoughtfully designed furniture and home furnishings for living rooms, bedrooms, dining rooms, outdoor spaces, and more. We focus on providing quality products, secure shopping, and dependable customer service.

Where is Casae located?

Our business is headquartered in:

Business Name: Casae

Business Address: 734 Eagle Dr
Valley Stream, NY 11581
United States

How can I contact Casae?

You can reach our customer support team using the following contact information:

Phone: +1 (347) 425-4785

Email: support@casaefurnish.com

What are your customer support hours?

Our customer support hours are:

Monday – Friday: 9:00 AM -
6:00 PM (Eastern Time)

Saturday: 10:00 AM - 4:00 PM (Eastern Time)

Sunday: Closed

Ordering

How do I place an order?

Simply browse our website, add your desired products to your shopping cart, proceed to
check out, enter your shipping and billing information, and complete your
secure payment.

After your order is successfully placed, you will receive an order confirmation email.

Can I change or cancel my order?

If your order has not yet entered processing, we may be able to modify or cancel it.

Please contact our customer support team as soon as possible after placing your order.

Once an order has been processed or shipped, changes or cancellations may no longer be
possible.

Will I receive an order confirmation?

Yes.

After your payment has been successfully authorized, an order confirmation email will be sent to the email address provided during checkout.

Shipping

Where do you ship?

Casae currently ships to customers across the United States. Shipping availability is confirmed during checkout based on the delivery address provided. If we are unable to deliver to your location, you will be notified before completing your
purchase

How long does shipping take?

Orders are generally processed within 1 - 3 business days.

After shipment, most orders arrive within 5 - 8 business days.

The estimated total delivery time is approximately 8 - 11 business days.

Delivery times may vary depending on your location and carrier conditions.

How much does shipping cost?

• Orders under $399 are subject to a $50 flat shipping fee.
• Orders of $399 or more qualify for Free Standard Shipping.

Shipping charges are displayed during checkout before payment is completed.

Can I track my order?

Yes.

Once your order has been shipped, you will receive a confirmation email with your tracking number and shipping information.

Tracking updates may take up to 24 - 48 hours to become active.

Why did my order arrive in multiple boxes?

Some furniture items are shipped in separate packages to ensure safe transportation.

If your order contains multiple packages, they may arrive on different days.

If you have received only part of your order, please allow a few additional business days for the remaining packages to arrive.

Returns & Refunds

What is your return policy?

Most eligible items may be returned within 30 calendar days of delivery.

Returned items must be:

• Unused
• In their original condition
• Returned with original
  packaging whenever possible
• Accompanied by proof of
  purchase

Please review our Return Policy for complete details.

How do I request a return?

Contact our customer support team with:

• Your order number
• Your name
• Reason for the return
• Photos (if applicable)

Our team will review your request and provide return instructions if your request is approved.

When will I receive my refund?

After your returned item has been received and approved:

• Refunds are generally initiated within 2 - 5 business days.
• Banks and payment providers may require an additional 5 - 10 business days to post the refund.

Are shipping charges refundable?

Original shipping charges are generally non-refundable. However, they will be refunded if:

• We shipped the wrong item.
• The item arrived damaged.
• The product has a verified
  manufacturing defect.
• The return is the result of an
  error made by Casae.

Payments

What payment methods do you accept?

We currently accept:

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Apple Pay (where available)
• Google Pay (where available)
• Shop Pay (where available)

Available payment options may vary depending on your device or location.

Is my payment secure?

Yes.

All payments are protected using SSL encryption and processed through
trusted PCI DSS-compliant payment providers.

Casae does not store your complete credit card or debit card information.

What currency do you use?

All prices on casaefurnish.com are displayed in U.S. Dollars (USD) unless
otherwise stated.

Products

Are your products new?

Yes.

All products sold by Casae are offered as new unless otherwise clearly stated on the product page.

Will the product look exactly like the photos?

We make every effort to display accurate product images.

However, slight differences in color, texture, finish, or appearance may occur due to screen settings, lighting, or manufacturing variations.

Are product dimensions accurate?

Yes.

Product dimensions are provided as accurately as possible.

Minor manufacturing tolerances may result in small variations.

Customer
Support

What should I do if my order arrives damaged?

Please contact us within 48 hours of delivery.

Include:

• Your order number
• Photos of the damaged product
• Photos of the packaging
• Photos of the shipping label

Our team will investigate and work with you to provide an appropriate resolution.

What if I receive the wrong item?

If you receive an incorrect product, please contact us immediately.

We will review your request and work to resolve the issue as quickly as possible.

I entered the wrong shipping address. What should I do?

Please contact us immediately.

If your order has not yet shipped, we will do our best to update your shipping
information.

Once an order has been shipped, address changes may no longer be possible.

Privacy & Security

Is my personal information protected?

Yes.

We use industry-standard security measures, including SSL encryption and secure payment processing, to help protect your personal information.

Please refer to our Privacy Policy for more information.

Do you sell my personal information?

No.

Casae does not sell, rent, or trade customer personal information.

We only share information with trusted service providers when necessary to process orders, provide services, or comply with legal requirements.

Still Need Help?

If you have additional questions, our customer support team is here to help.

Business Name: Casae

Website: casaefurnish.com

Business Address: 734 Eagle Dr
Valley Stream, NY 11581
United States

Phone: +1 (347) 425-4785

Email: support@casaefurnish.com

Customer Support Hours

Monday – Friday : 9:00 AM -
6:00 PM (Eastern Time)

Saturday: 10:00 AM - 4:00 PM (Eastern Time)

Sunday: Closed