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We're Here to Help

Thank you for choosing Casae.

Whether you have questions about a product, need assistance with an order, or require support after your purchase, our customer service team is here to help. We are committed to providing responsive, professional, and reliable assistance throughout your shopping experience.

You can contact us by phone or email during our business hours, and we will do our best to respond as quickly as possible.

Business Information

Business Name: Casae

Website: casaefurnish.com

Business Address: 734 Eagle Dr
Valley Stream, NY 11581
United States

Customer Support:

Phone: +1 (347) 425-4785

Email: support@casaefurnish.com

Business Hours

Monday– Friday: 9:00 AM – 6:00 PM (Eastern Time)

Saturday: 10:00 AM – 4:00 PM (Eastern Time)

Sunday: Closed

Business hours may vary during U.S. public holidays.

How We Can Help

Our customer support team can assist you with:

  • Product information and recommendations
  • Order placement assistance
  • Order status and tracking updates
  • Shipping and delivery inquiries
  • Returns and refunds
  • Damaged or incorrect items
  • Payment-related questions
  • General customer support

If you contact us by email, please include your order number (if applicable) so we can assist you more efficiently.

Response Time

We strive to respond to all customer inquiries as quickly as possible.

  • Email: Within 24 - 48 business hours
  • Phone: During normal business hours

During peak shopping seasons or holidays, response times may be slightly longer. We
appreciate your patience and will work to assist you as quickly as possible.

Order Support

If you are contacting us about an existing order, please provide the following information
when available:

  • Full Name
  • Order Number
  • Email Address used for the purchase
  • Brief description of your inquiry

Providing this information helps us locate your order and respond more efficiently.

Mailing Address: 734 Eagle Dr
Valley Stream, NY 11581
United States

Please note that this mailing address is for business correspondence. Do not return products to this address unless you have received return authorization from our
customer support team. Unauthorized returns may experience delays or be
refused.

Customer Satisfaction

At Casae, customer satisfaction is one of our highest priorities. We are committed to providing a secure, transparent, and reliable shopping experience from the moment you place your order until it arrives at your home.

If you have any questions before or after your purchase, our team is always happy to help.

Thank you for choosing Casae.

We appreciate your trust and look forward to serving you.

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