FAQ

Frequently Asked Questions (FAQs)

Welcome to the Casae Help Center. We've answered some of the most common questions about our products, ordering process, shipping, returns, payments, and customer support. If you need additional assistance, our support team is always happy to
help.

About Casae

What is Casae?

Casae is a U.S.-based online furniture retailer offering thoughtfully designed furniture
and home furnishings for living rooms, bedrooms, dining rooms, offices, outdoor spaces, and more. We are committed to providing quality products, secure online
shopping, and dependable customer service.

Where is Casae located?

Our business is headquartered in:

Casae

734 Eagle Dr
Valley Stream, NY 11581
United States

How can
I contact Casae?

You can contact our Customer Support Team through:

Phone: +1 (347) 425-4785

Email: support@casaefurnish.com

What are your customer support hours?

Monday - Friday: 9:00 AM -
6:00 PM (Eastern Time)

Saturday: 10:00 AM - 4:00 PM (Eastern Time)

Sunday: Closed

We aim to respond to all email inquiries within 24 - 48 business hours.

Orders

How do I place an order?

Simply browse our collection, add your desired products to your shopping cart, proceed to checkout, enter your shipping and billing information, and complete your payment through our secure checkout.

Once your order is successfully placed, you will receive an order confirmation email.

Can I change or cancel my order?

Yes, but only before your order enters processing.

If you need to make changes or cancel your order, please contact our customer support team as soon as possible.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Will I receive an order confirmation?

Yes.

After your payment has been successfully authorized, an order confirmation email will be sent automatically.

If you do not receive your confirmation email, please check your spam folder or contact us.

Shipping

Where does Casae ship?

Casae currently ships to customers across the United States. Shipping availability is confirmed during checkout based on the delivery address provided. If we are unable to deliver to your location, you will be notified before completing your purchase.

How long does shipping take?

Our standard shipping timeline is:

Order Processing: 1-3 Business Days

Transit Time: 5 - 8 Business Days

Estimated Total Delivery: 8 - 11 Business Days

Delivery times may vary depending on your location and shipping carrier.

How much does shipping cost?

• Orders under $399 incur a $50 flat-rate shipping fee.
• Orders of $399 or more qualify for Free Standard Shipping.

Shipping costs are clearly displayed during checkout before payment is completed.

Can I track my order?

Yes.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information usually becomes active within 24 - 48 hours.

Why did my order arrive in multiple boxes?

Some furniture items are packaged separately to protect them during transportation.

If your order includes multiple packages, they may be delivered on different days.

Please allow a few additional business days before contacting customer support.

Returns & Refunds

What is your return policy?

Most eligible products may be returned within 30 calendar days of delivery.

Returned items must be:

• Unused
• In original condition
• Returned with original packaging whenever possible
• Accompanied by proof of purchase

Please review our Return Policy for complete details.

How do I request a return?

Simply contact our customer support team with:

• Your order number
• Your full name
• Reason for return
• Photos (if applicable)

We'll review your request and provide return instructions if your return is approved.

When will I receive my refund?

After your returned item has been inspected and approved:

• Refunds are initiated within 2 - 5 business days.
• Banks and payment providers
  typically require an additional 5 - 10 business days to complete the transaction.

Are shipping charges refundable?

Original shipping charges are generally non-refundable. However, they will be refunded if:

• We shipped the wrong product.
• The product arrived damaged.
• The product has a verified
  manufacturing defect.
• The return resulted from our error.

Payments

Which payment methods do you accept?

We currently accept:

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Apple Pay (where available)
• Google Pay (where available)
• Shop Pay (where available)

Available payment options may vary depending on your location or device.

Is my payment secure?

Absolutely.

Every transaction on Casae is protected using SSL encryption and processed
through trusted PCI DSS - compliant payment providers.

For your security, we never store your complete credit or debit card information.

What currency do you use?

All prices displayed on Casae are in U.S. Dollars (USD).

Applicable taxes and shipping charges are calculated during checkout before payment is completed.

Products

Are all products brand new?

Yes.

Unless otherwise stated on the product page, every item sold by Casae is offered as a brand-new product.

Will the product look exactly like the photos?

We make every effort to display accurate images.

However, slight differences in color, texture, finish, or appearance may occur due to:

• Screen settings
• Lighting
• Manufacturing variations
• Natural material
  characteristics

Are product dimensions accurate?

Yes.

Product dimensions are provided as accurately as possible.

Minor manufacturing tolerances may result in slight variations.

Customer Support

What should I do if my order arrives damaged?

Please contact us within 48 hours of delivery.

Include:

• Your order number
• Photos of the damaged item
• Photos of the shipping carton
• Photos of the shipping label

Our support team will review your claim and work to provide an appropriate
resolution.

What if I receive the wrong item?

If you receive an incorrect product, please contact us immediately.

We'll investigate the issue and arrange the appropriate solution as quickly as
possible.

I entered the wrong shipping address. Can I change it?

Yes, if your order hasn't shipped yet.

Please contact us immediately after placing your order.

Once an order has been shipped, we may no longer be able to update the shipping address.

Privacy & Security

Is my personal information protected?

Yes.

We use industry-standard security measures, including SSL encryption and secure payment processing, to help safeguard your personal information.

For more information, please review our Privacy Policy.

Do you sell my personal information?

No.

Casae does not sell, rent, or trade customer personal information.

We only share information with trusted service providers when necessary to process payments, fulfill orders, provide customer support, or comply with legal
obligations.

Need More Help?

If you have additional questions, we're here to help.

Casae

Website: casaefurnish.com

Business Address: 734 Eagle Dr
Valley Stream, NY 11581
United States

Phone: +1 (347) 425-4785

Email: support@casaefurnish.com

Customer Support Hours

Monday - Friday: 9:00 AM -
6:00 PM (Eastern Time)

Saturday: 10:00 AM - 4:00 PM (Eastern Time)

Sunday: Closed